TLG Market Refund Policy

TLG Market is operated by TLG Marketplace, L.L.C. Purchases are one-time digital-asset purchases unless an offer expressly says otherwise. Tebex is the reseller for purchases through its checkout. Its transaction terms apply alongside the product support and refund-review process below.

You may request a refund within 14 calendar days of purchase if no asset download has been authorized. If you have downloaded the product, we will review the circumstances rather than automatically reject the request. We also review duplicate or unauthorized purchases, material defects or misdescriptions, security risks, persistent delivery failures, and requests required by applicable law. Rights that cannot lawfully be waived are not limited by the 14-day window.

Please contact support@tlgmarket.com with your order reference and a clear description of the issue. We may ask for reasonable troubleshooting information to understand a technical problem; do not send full card details, banking details, or unrelated confidential project files.

When compatibility and requirements were accurately disclosed before purchase, a change of mind or an unsupported intended use after download may not qualify for a refund unless applicable law requires one. Depending on the issue and your legal rights, an appropriate remedy may include support, a corrected release, replacement, partial refund, or full refund.

For Tebex purchases, we submit refund recommendations to Tebex, which handles the transaction and refund. Approved refunds are returned through the payment provider to the original payment method where supported. Your financial institution controls when a processed refund appears; we do not promise a fixed posting time. A full refund or payment reversal ends the license and future download access for that purchase. A partial refund does not automatically terminate the license. We retain the transaction and remedy history.

A checkout that has not been paid may be abandoned. If payment has already completed, closing the browser does not cancel the purchase; contact us for help. Suspected unauthorized payments should be reported promptly to us and to your payment provider as appropriate.

Earlier Stripe purchases retain the refund policy recorded when purchased. The payment-provider change does not remove those rights.